Return & Refund Policy

The company accepts the change-return within 7 days from the receipt date, (based on the date shown in the delivery slip/ receipt). Only in limited cases like:
1. Delivered the wrong version, wrong color or size to the customer.
2. Delivery of items with different appearance or no similarity with the image of product shown in the product detail page.
3. The product is in a damaged condition or unusable
4. The item and item number must be as shown on the invoice / receipt. Such as free items, gifts, boxes, etc.
5. Customers must keep the box together with a proof of purchase,  Invoice/ Receipt to include with the request of replacement or return
*For other cases, the company reserves the right to change or return the product.

Replacement
1. The product can be changed to the original type by replacing it with a product that has an equal or greater value.
2. For products with higher prices, customers can make additional payment by transferring money to our bank account. 
3. The customer is responsible for the return shipping fee, transfer fee or other fees.

Refund
For refund requests due to product defect, the company reserves the right to make a decision only in the event of a failure of production or delivery.
1. The company will refund the money to the customer if we cannot deliver the products.
2. The company will refund the actual amount to the customer in the case of a discount.
3. Refund period are as follows:
        
3.1. For customers who transferred payment to our bank account, the company will transfer the money back to the customer's account within 14 working days.
        
3.2. In case of credit/debit card payment, the company will transfer the money back to the customer's account within 14 working days.
        
3.3. The customer will be responsible for other fees and we will transfer the amount to the customer’s account.
        
3.4. The company reserves the right to refund the money exceeding the period mentioned above if force majeure.
        
3.5. The company has the right to change any condition without giving any prior notice.

For replacement or return methods
Contact us at 02-738-9545-49 Mon - Fri 8.00-17.00 hours or [email protected] within 7 days of receipt. Return the product back to the company.

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